Affordable Management Corporation AMC

AMC Complaint Policy

Affordable Management Corporation Pty Ltd (AMC) seeks to provide you with high quality a service. AMC is committed to resolving your complaint as quickly as possible. This policy has been designed to provide guidance on the manner in which AMC receives and manages your complaint. We are committed to being consistent and fair when handling your complaint.

The objective of this policy is to ensure:

•     You are aware of our complaint lodgement and handling processes;

•     Both you and our staff understand our complaints handling process; and

•     Your complaint is investigated impartially with a balanced view of all information or evidence.

How to Lodge a Complaint

If you are dissatisfied with a service provided by us, you should in the first instance consider speaking directly with the staff member you have been dealing with. If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns you can lodge a complaint with us in one of the following ways:

•     By telephoning us on 07 3555 9500 and speak to a manager

•     By writing to us at GPO Box 888 Brisbane 4000

•     By emailing us nras@amcnras.com.au

If we receive your complaint verbally and we consider it appropriate, we may ask you to put your complaint in writing.

The Information You Will Need to Provide to Us

When we are investigating your complaint we will be relying on information provided by you and information we may already be holding. We may need to contact you to clarify details or request additional information where necessary. We may also need to refer to Government or third party property manager for additional information and/or clarification.

To help us investigate your complaint quickly and efficiently we will ask you for the following information:

•     Your name and contact details;

•     The name of the person you have been dealing with at AMC;

•     The nature of the complaint;

•     Details of any steps you have already taken to resolve the compliant;

•     Details of conversations you may have had with us that may be relevant to your complaint; and

•     Copies of any documentation which supports your complaint.

 

Contact Us:
Phone: +61 (7) 3555 9500 Email: nras@amcnras.com.au  
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